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Ticketing management
Give agents a unified view of customer, ticket, and billing data to resolve issues fast. Build it on your own data with Jet Admin — free to start.
Why support teams build their console on Jet
Ticket, customer and billing data in one screen, on top of the systems that already hold them. Agents act directly instead of filing internal requests.
Build secure app fast
Give agents the context and the buttons
Describe what agents need to see and do on a ticket, and Jet builds the console. Add actions on your backend as your escalation paths mature.
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Connect to Your Ticket or Support Database Directly
Whether support tickets live in Postgres, a REST API, or a custom backend, Jet Admin builds the agent interface on top — no migration to Zendesk or Intercom, always live from your source of truth.
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Customer Self-Service Ticket Portal
Give customers a branded portal to submit tickets, track status, and communicate with your team — row-level access ensures each customer sees only their own tickets, not your full support database.
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Agent Dashboards with Queue and SLA Views
Give each support agent a dashboard showing their assigned ticket queue, response time SLAs, and escalation flags — with role-based access so agents see their queue only, and managers see team performance.
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Bulk Ticket Actions for High-Volume Support Teams
Close, reassign, or tag hundreds of tickets simultaneously with inline bulk actions — designed for support ops teams doing queue triage, end-of-sprint cleanup, or tier reassignments at scale.
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Customer History View: Tickets + CRM + Usage
Surface a complete customer profile in every ticket — linked CRM account, previous tickets, product usage signals — all from live database joins, without switching between Zendesk and your CRM.
Similar Use Cases
Customer & Vendor portal
A self-serve hub where customers view orders, submit requests, and manage their account — without emailing support.
Portals & external access
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Frequently asked questions
What makes Jet different from other internal tool platforms?
Jet runs on your existing data with enterprise-grade governance from day one, and deploys to Jet Cloud, your own cloud, or fully on-premise — with no per-user fees.
Can I build an app with AI features for my end users?
Yes. Add AI agents, search and assistants to your app so your end users can ask questions and take actions in natural language.
What data sources can I connect to my app?
Postgres, MySQL, MongoDB, Snowflake, BigQuery, Google Sheets, Airtable, REST APIs and 45+ more — your app runs on live data with no copies or manual syncs.
Can I build a custom business app without coding?
Yes. Jet is no-code first — describe your app in plain language and refine it visually. Developers can still drop into code when they want full control.
How do I create a business app with Jet?
Connect your data source, describe what you need, and Jet generates the app. Then switch between AI and visual editing to adjust content, logic and access.
What features should a business app have?
The core views and actions your team needs — all of which you can generate from a prompt and refine visually in Jet.
What are the benefits of a custom business app?
A custom business app fits your process exactly instead of forcing you into a rigid SaaS schema — you control the data model, permissions and where it deploys.
What is a business app used for?
It gives your team the exact tool they need for their workflow, built on your existing data instead of a rigid SaaS schema.
What is a business app?
A business app gives your team a purpose-built tool — running on your own data, with the exact views, logic and access your workflows need.
