Manage customer conversations with Front

Databases
Customer communication hub
Overview

The Front integration connects Jet Admin to your Front shared inbox, so you can view conversations, reply to customers, and assign or tag messages directly from a Jet Admin app. It's a way to bring customer communication into the same interface as the rest of your business data.

Once connected, Front conversations can be joined to records in your own database, scoped by role, and tracked in the audit log — so support activity stays tied to the customer or order it belongs to.

What you can do
List conversations
Pull shared inbox conversations into a Jet Admin table.
Send messages
Reply to a conversation directly from a Jet Admin action.
Assign conversations
Route a conversation to the right teammate.
Manage tags
Apply or remove tags to organize conversations.
Use Cases
Scenario
What it looks like
Shared inbox visibility
See Front conversations alongside the customer record they relate to.
Support ticket triage
Assign and respond to conversations without leaving your internal tool.
Customer conversation history
Keep a full communication history tied to each customer record.

Key benefits

  • Shared inbox in your own app. See Front conversations without switching tools.
  • Conversations tied to your data. Link a thread to the customer or account it relates to.
  • Faster triage. Assign and tag conversations directly from Jet Admin.
  • Full audit trail. Every reply or assignment made through Jet Admin is logged.

How to connect Jet Admin with Front

  1. In Jet Admin, go to Data Sources and select Front.
  2. Authorize Jet Admin to access your Front workspace.
  3. Choose the inboxes Jet Admin should read from and write to.
  4. Test the connection to confirm Jet Admin can read and send messages.
  5. Build a table, form, or action in Jet Admin using your Front data.