The Jet Admin Zendesk integration lets your app create, read, update and search Zendesk tickets, users and organizations, driven by the same tables, forms and record actions you already build in Jet. Whether a customer submits a support request, an agent needs to triage a queue, or a ticket needs escalating to another team, the whole workflow runs inside Jet, and every action is scoped by role and written to the audit log.

That covers what teams build on Zendesk first: support consoles that show a ticket next to the account and order it belongs to, triage queues with owners and next actions, and reporting dashboards tracking volume and response time. Because Jet reads your own database alongside Zendesk, every screen shows the ticket next to the customer, the subscription or the order it relates to, and nobody needs a Zendesk seat to work with it.

Key benefits

• Support without extra seats. Let non-support teams view and act on tickets from your app, without paying for a Zendesk agent seat.
• Tickets joined to your own data. Zendesk sits next to the Postgres, MySQL or Mongo you already use, so a ticket appears beside the account, order or subscription it belongs to.
• Actions with limits and a record. Ticket updates, deletions and organization changes run inside your app, scoped by role, held for approval where you need it, and written to the audit log.
• Custom triage and routing. Build a queue and routing logic that matches how your team actually works, instead of Zendesk's default views.
• Complete workflows. Tie a new ticket to everything that follows it: notify the team, update a record, and escalate automatically.
• Live support data on the screen. Show ticket status, comments and history as they stand right now, in both internal dashboards and customer-facing views.

How to connect Jet Admin with Zendesk

1. In Zendesk, open Admin Center → Apps and integrations → APIs → Zendesk API and generate an API token.
2. In Jet Admin, open your project and add a new resource, or pick Zendesk while creating a project.
3. Choose Zendesk and enter your subdomain, email and API token.
4. Jet loads your Zendesk objects: Tickets, Users, Organizations and Groups.
5. Add the data sources you want to join with them, for example your own accounts or orders table.
6. Generate the screens you need, then set role permissions on the records and fields each team can see.
7. Add actions and workflows on top: ticket comments, status changes, and Slack or email alerts on new tickets.